This website uses cookies primarily for visitor analytics. Certain pages will ask you to fill in contact details to receive additional information. On these pages you have the option of having the site log your details for future visits. Indicating you want the site to remember your details will place a cookie on your device. To view our full cookie policy, please click here. You can also view it at any time by going to our Contact Us page.


Stanley steps in to provide stearn electric with Sonitrol alarm Verification

Following the launch of its first European ProtectionNet Customer Service Centre in the UK, Stanley Convergent Security Solutions (Stanley CSS) has been awarded the Sonitrol alarm monitoring contract for two Stearn Electric distribution warehouses in the South of England.

A national electrical distributor supplying over 10,000 electrical wholesalers and outlets across the UK, Stearn Electric uses Advanced Audio Verification using Sonitrol Audio Impact technology at its Bristol and Leighton Buzzard branches. Having recently been awarded the exclusive Sonitrol franchise in the UK, Stanley CSS was quick to react when Stearn Electric's Bristol branch contacted the company to see if they could take over the system from the previous franchisee.

Stanley CSS put in place a strategy to take over the system rapidly, including sourcing a replacement board for the panel, supplying qualified engineers to undertake the work and programming Stanley's ProtectionNet Customer Service Centre (PNC) system to receive the Sonitrol signals - all in one visit. Stearn Electric Bristol branch Manager Alan Blackwell is impressed with the service provided: "I have been very pleased with Stanley's response and the manner in which they carried out the repair and takeover. The alternative would have been to install a new system at considerable expense and disruption, which I did not really want to do."

In fact, so impressed has Alan been that he has recommended Stanley CSS to other Stearn branches, including Leighton Buzzard which has also appointed Stanley CSS to take over their Sonitrol alarm system shortly. Sonitrol provides organisations with the ability to verify an alarm event in real time by allowing operators to hear what's happening on a monitored site.
When an alarm is triggered, the system immediately alerts Stanley's PNC and transmits the sounds of the break-in attempt and a code describing the location of the activated audio sensor. Professional operators on duty around the clock listen silently to determine the nature of the noise and take appropriate action, such as calling the authorities or resetting the system. Such a facility increases apprehension rates as intruders are not alerted and police respond quickly to a verified crime in progress. False alarms can also be quickly identified.

Steve Hopton, Manager at Stearn Electric's Leighton Buzzard branch understands the value of the Sonitrol system only too well. In one particular instant he attended an alarm to find the police present, but they were convinced it was a false alarm as there was no sign of a break in. Using the Sonitrol system Steve was able to identify the precise location where the suspects had been and recovered stolen stock that the thieves had left outside to collect on their return. These two new contracts with Stearn Electric are significant wins for Stanley CSS and form part of a planned dynamic growth strategy in the UK which has recently seen the addition of two regionally based sales teams and the acquisition of three security companies, in addition to the launch of its first UK SSAIB certified PNC (among the largest data and monitoring central stations in the UK, with capacity to monitor over 50,000 customers).

Print this page | E-mail this page

Electrical Products