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Managing service and maintenance

Contract Fire Security (CFS) has chosen Causeway’s Vixen software to handle its service and maintenance management demands, and its Telematics to help control field engineering operations.

Vixen’s solutions have been specifically designed for companies delivering maintenance services to public, commercial and private domestic clients.

Vixen’s Service & Maintenance package promises an advanced, but easy-to-use scheduling application that allows operators to allocate work to teams or individuals quickly and easily and manage workloads for resource planning. CFS has also opted for Vixen’s Telematics mobile workforce module that allows head office staff to monitor real-time job progress through vehicle tracking technology.

Vixen’s Service & Maintenance package is equally at home with either planned or reactive maintenance. Service Records holds information on contracts, site, plant and job histories for instant access, while Client Web Access allows clients to view live information online via secure password logins. The suite also includes: Engineer’s Diary; Dynamic Scheduling; Customer Service; Auto-Text Reminders and KPI Reporting.

For planned maintenance, Service Records will highlight which items of plant are on the maintenance schedule and allocate work to engineers on an appropriate schedule.

For reactive maintenance, Vixen’s Telematics package comes into its own. There will be a tracking unit in all CFS vans. If head office receives a request for an emergency maintenance call-out, it can look at the location of its engineers in the area and what jobs they are currently handling, then allocate the call-out to the most suitable operative and give the client an estimated arrival time.

A work sheet will be sent out to the engineer’s handheld PDA. Once the job is completed, this will be signed for on the PDA, which then reports back to head office where an invoice will be automatically generated by linking up to back office accounts.

Timesheet data and No Access records can be verified by journey history records. GPS locations are time stamped for complete operational visibility.

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