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E.ON opens second centre of excellence

Energy supplier E.ON has announced the launch of a second smart metering centre of excellence to keep up with demand for the new technology. The customer service team, which will be 85-strong, will be based in Bolton and will offer advice and support for customers with or wanting smart meters.

Tony Cocker, Chief Executive of E.ON UK

Since the opening of its first smart metering centre of excellence in Nottingham in May 2011, E.ON has seen the number of enquiries on smart meters triple. In order to keep-up with growing demand, E.ON has also re-skilled more than 160 meter installers to become specialist smart meter fitters.

Opening the centre, Tony Cocker, Chief Executive of E.ON UK (pictured), said: “What we’re seeing here is a real shift in demand; our customers understand the benefits of smart meters and they want them now – they want to see how much energy they’re using and they want more accurate bills. That’s why we’re re-training our employees to be able to install smart meters and give specialist advice over the phone. The opening of the smart metering centre of excellence in Bolton reaffirms our commitment to helping put customers in control of their energy and we’ve invited some of our customers who live locally and already have E.ON smart meters to help us launch the centre.”

Alan Beardow from Bury, who had electricity and gas smart meters installed earlier in the year, said: “My experience with E.ON has gone like a dream – every time I called them they’ve been great and the meter fitter went above and beyond the call of duty explaining everything really thoroughly, which was tremendous. The handheld display, which uses a traffic light system to show me how much energy I’m using, is very helpful and definitely makes me and my wife more aware of where we can be saving.”

With government intending to install a smart meter into every UK home by 2019, E.ON has gained great momentum in installations so far and has fitted 125,000 smart meters across the country over the last 12 months. E.ON has committed to install a total of one million smart meters in the foundation period up to 2014.

All front line customer service representatives at the smart metering centre of excellence will have a smart meter installed in their own homes. This will ensure that the team is able to share experiences with customers as well as knowledge about the equipment.

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